1. Scope of Services

The Agency will provide Digital Marketing Services as outlined in the agreed-upon proposal (e.g., SEO, PPC, Social Media Management, Web Development).

Any services requested outside the agreed scope will be subject to additional fees and require a written amendment.

The initial research, audit, and planning phase (approx. 5-7 days) is part of the service and is considered billable work.

For Paid Ads, a consistent ad budget is required for optimal performance. Inconsistent budgeting may negatively impact campaign results.

A minimum service engagement of three months is recommended for optimal results.

2. Fees & Payment

A 100% advance payment is required to initiate the project unless other mutual payment terms are agreed upon in writing.

Any delayed payments beyond 7 days from the due date will incur a late fee of 2% per week.

All applicable government taxes (e.g., GST, TDS) shall be borne by the Client.

Service fees may be revised annually (10-30%) to account for inflation, subject to mutual agreement.

All payments are final and non-refundable. No refunds or credits will be issued for partial months, unused services, or campaign performance.

3. Timelines & Deliverables

The Agency will adhere to the project timeline mutually agreed upon.

The Agency is not responsible for delays caused by the Client (e.g., late approvals, lack of materials, or requested changes).

Services are provided on a monthly (30-day) retainer basis. The Client must renew the project for continued service.

Unused deliverables or service hours do not roll over to the next month.

4. Client Responsibilities

The Client must provide all necessary materials, access credentials, and approvals in a timely manner.

The Client warrants that all content provided (logos, images, text) is legally owned or licensed for use. The Agency is not liable for any copyright infringements from Client-provided materials.

The Client agrees to maintain professional and respectful communication. The Agency reserves the right to suspend work or terminate the agreement due to unprofessional or abusive conduct.

5. Intellectual Property & Ownership

All materials created by the Agency remain the property of the Agency until full and final payment is received.

Upon full payment, ownership of the completed deliverables is transferred to the Client. This excludes the Agency's proprietary tools, methodologies, and templates.

The Agency reserves the right to showcase completed projects and case studies in its portfolio and marketing materials.

6. Confidentiality

Both parties agree to treat all sensitive business information shared during the project as confidential.

Client data and credentials will be handled securely and used solely for the purpose of delivering the agreed-upon services.

7. Disclaimers & Limitation of Liability

Third-Party Platforms: Our services rely on third-party platforms (e.g., Google, Meta). The Agency is not liable for issues beyond its control, such as platform glitches, algorithm updates, ad account suspensions, or fluctuating SEO rankings.

No Guarantee of Results: Digital marketing success depends on various external factors. The Agency does not guarantee specific results, such as sales, leads, conversions, or search engine rankings.

Account Restrictions: The Agency is not responsible if the Client's social media, ad accounts, or other platforms are suspended, blocked, or restricted by the platform authorities.

Budget Liability: In the event that advertising funds get stuck or are not refunded by platforms (e.g., Meta, Google), the Agency shall not be held liable for the recovery of such amounts.

General Liability: The Agency shall not be held liable for any direct, indirect, incidental, monetary, or physical damages arising from the use of its services.

8. Termination

Either party may terminate this agreement with a 30-day written notice.

The Client must pay for all services rendered up to the termination date. No refunds will be issued for work already completed.

The Agency reserves the right to suspend or terminate services immediately if the Client fails to make payments as per the agreement.

9. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of INDIA, DELHI.

Any disputes shall first be resolved through mutual negotiation. If unresolved, the matter will be settled through arbitration as per the applicable laws of CGST Delhi East.

10. Agreement & Acceptance

By signing the service proposal or making the initial payment, the Client acknowledges they have read, understood, and agreed to these Terms & Conditions.

Clients are advised to regularly review the company policies available on our official website for the latest updates.

For any questions or concerns, please contact us! Let’s Shake Hands 

​

Naman Joshi
Director and Co-founder 
Impressio Edge